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Common questions

How long does Tomtop take to deliver?

How long does Tomtop take to deliver?

Shipping from Local Warehouses:
Warehouses Shipping Type Shipping Time
US Warehouse USPS 3-6 business days
UPS 2-5 business days
DE Warehouse DHL 3-8 business days

How do I track my Tomtop order?

Tomtop tracking is possible via the Ship24 website. You just need to go on the Ship24 homepage and put the Tomtop tracking number in the search bar. By clicking on enter, you will get all the details about your Tomtop shipping, the location of the package and the courier used for the Tomtop delivery.

Where is Tomtop located?

Shenzhen, Guangdong
About Tomtop Tomtop is a cross-border e-commerce platform that provides products all over the world through several channels. It is based in Shenzhen, Guangdong.

Is Tomtop a reputable company?

TomTop has a consumer rating of 3.76 stars from 3,458 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with TomTop most frequently mention fast delivery, good quality and free shipping. TomTop ranks 4th among Wholesale sites.

How do I contact Tomtop?

Please contact our customer service via email to tomtop.com to help if we can solve the problem together first. In most cases, items can be returned within 45 days.

Who owns TomTop?

Huading Corp.
TOMTOP acquired by Huading Corp.

Is AliExpress com legit?

AliExpress is considered to be a reliable place to buy products at a cheaper price than you would domestically. AliExpress is part of Alibaba Group, a large established company that focuses on commerce and media.

How do I contact TomTop?

How do I get a refund from Tomtop?

How do I return an item? Please contact our customer service via email to tomtop.com to help if we can solve the problem together first. In most cases, items can be returned within 45 days. Please contact us before returning the item, or we will refuse to deal with it.

How do I cancel my Tomtop order?

My order is not in my TOMTOP Account….HOW DO I CANCEL MY ORDER?

  1. If the order payment status is “Pending”, you can contact us to help you to change it to “Canceled”
  2. If the order has already been paid but is not shipped out yet, you can contact us to cancel the order and get a full refund.

What is Tomtop website?

Tomtop is a verified PayPal merchant, and if your goods are lost in the mail or you no longer want them for some reason, you have a 45-day money back guarantee through PayPal. The Tomtop.com website is McAfee Secure. This means that every day, it is tested and certified to pass all of McAfee’s security tests.

Can I trust AliExpress with my debit card?

Yes, using credit and debit cards to shop on AliExpress is generally safe. Many people are concerned that fraudsters will steal their bank card information.

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