Update: On 12/22/11 I spoke with the manager on duty at this Macy’s location. I explained my experience. He was very kind, understanding, and sincerely apologized. We chatted a bit about it and he said he would definitely speak with the associate. I hope he does and she learns from the incident. There’s no room for size/shopping discrimination. I’ll let my $$$ speak for me from here on out.
I’ve worked many years in the retail world. I know what great customer service is and I can spot crappy customer service from a mile away. As a sales associate, I knew that a smile and hello went a long way. And I would never discriminate against a shopper looking to spend their money in my store.
It sucks, but shopping discrimination happens a lot and is never really spoken about. It’s uncalled for and I don’t understand it. Why would you want to stop someone from buying something in your store? And why would you try to make them feel like they don’t belong there?
Today, I was doing my Christmas shopping and I walked into Macy’s. I was looking to buy a coat for my mother-in-law. I came across a beautiful purple one with gold buttons, but I really wanted it in red. So, I asked the sales associate, who was standing behind the register, if they had one in that color.
She looked up at me and said, “Yes, but not in your size.”
Now, I will honestly tell you, I’m not a super sensitive person. But, this really irritated me. Not once did I say the coat was for me. I told her it was for my mother-in-law and I walked away. I didn’t buy anything there and I honestly don’t think I’ll ever shop at that location again.
I have no idea what that sales associate thinks about women who are my size. And maybe she didn’t “mean it that way.” I couldn’t tell you what ran through her mind as those words were spoken.
I will tell you I’ve been shopping at Macy’s for years and never once experienced anything like this. But, I have heard stories from women who have experienced it at other retailers. I just never thought it would happen to me.
In case you’re wondering, I decided to address Macy’s here for one reason only. I want them and other retailers to know that words like these can be hurtful. Whether it’s about size, race, age, or physical appearance-discrimination is discrimination. I don’t know about you, but I’m not going to spend my hard earned money in places that treat me like this.
I’m curious to know if any of you have experienced anything like this. What was your reaction?